Effective Date: 08/14/2026

Last Updated: 08/14/2026

WHO WE ARE

The Center for Hopeful Leadership (CHL) is a national think-and-do tank dedicated to transforming organizational culture through the Science of Hope. Our website is located at https://chl.center and is operated by:

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at the address above.

WHAT WE COLLECT

We collect information in two ways: information you provide to us directly, and information collected automatically when you visit our site.

INFORMATION YOU PROVIDE DIRECTLY

When you submit our Contact Form, we collect:

• Your name
• Your email address
• Your message or inquiry
• Any additional information you choose to include in your submission

We do not collect payment information, and we do not operate an online store.

Information Collected Automatically

When you visit chl.center, certain technical information is collected automatically by our website platform and third-party services, including:

• Your IP address
• Browser type and version
• Operating System
• Pages visited and time spent on each page
• Referring URL (the page you came from)
• Date and time of your visit

This information is collected through cookies and similar tracking technologies, described in more detail in Section 5 below.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your inquiries — When you contact us via our contact form, we use your name and email address to reply to your message.
• To improve our website — Automatically collected data helps us understand how visitors use our site so we can improve content, navigation, and user experience.
• To protect our website — We use security services to detect and prevent spam, fraud, and abuse.
• To communicate with you — If you have consented, we may send you updates, newsletters, or information about CHL’s programs and resources.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data on the following legal bases:

• Consent — When you submit our contact form, you provide explicit consent to our collection and use of your information as described in this policy.
• Legitimate Interests — We process certain technical data (such as IP addresses and browser information) for website security, fraud prevention, and analytics, which are necessary for the legitimate operation of our website.
• Legal Obligation — We may process your data when required to do so by applicable law.

You may withdraw your consent at any time by contacting us at [email protected].

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to help us understand how the site is used. The types of cookies we use include:

• Strictly Necessary Cookies — These are required for the website to function correctly (e.g., session management, security). They cannot be disabled.
• Functional Cookies — These remember your preferences and settings to improve your experience.
• Analytics Cookies — These help us understand how visitors interact with our site (e.g., which pages are most visited, how long visitors stay). This data is aggregated and anonymous.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

Our website is built on WordPress, which uses cookies as part of its standard operation. You can learn more about WordPress’s data practices at wordpress.org/about/privacy.

Third-Party Services

We use the following third-party services that may process your data:

Cloudflare (Security & Performance)

Our website uses Cloudflare services, including Cloudflare Turnstile, a privacy-focused CAPTCHA alternative used on our contact form. Cloudflare may collect certain technical information (such as your IP address and browser fingerprint) to determine whether a form submission is from a human or a bot. Cloudflare’s privacy policy is available at cloudflare.com/privacypolicy.

WordPress / Website Hosting

Our website runs on WordPress and is hosted on servers that may log access data as described in Section 2. We take reasonable steps to ensure our hosting provider maintains appropriate security standards.

Email Communications

When you contact us, your email and message are received by CHL staff via our organizational email system. We use appropriate security measures to protect these communications. We do not currently use third-party advertising networks, behavioral tracking platforms, or social media pixel trackers on our website.

Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected:

• Contact form submissions — We retain your contact information and message for as long as needed to respond to your inquiry and for reasonable follow-up, typically no longer than 3 years unless an ongoing relationship is established.
• Automatically collected data — Log data and analytics data are typically retained for up to 12 months. When data is no longer needed, we delete or anonymize it securely.

Data Security

We take the security of your personal information seriously. Our website uses SSL/TLS encryption (HTTPS) to protect data transmitted between your browser and our servers. We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access — You may request a copy of the personal data we hold about you.
• Right to Rectification — You may request that we correct inaccurate or incomplete data.
• Right to Erasure — You may request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing — You may request that we limit how we use your data.
• Right to Data Portability — You may request that we provide your data in a structured, machine-readable format.
• Right to Object — You may object to our processing of your data where we rely on legitimate interests.
• Right to Withdraw Consent — Where we process your data based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete the information promptly.

Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to chl.center. We are not responsible for the privacy practices of other websites and encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. If we make material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you (e.g., by posting a prominent notice on our website).

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Center for Hopeful Leadership

Olympia, WA

Email: [email protected]

Response time: Within 2 business days